Refund policy

At 7Art Group, we are proud to represent a diverse community of artists and to offer our clients authentic, original artworks. Each piece is selected with care for its uniqueness and quality. As such, our sales process differs from standard e-commerce platforms. We take great care in ensuring it is presented and shipped safely.

We accept returns under the following conditions: 

1) Condition of the artwork

To be eligible for a refund, the artwork must:

• Be brand new and in the exact condition in which it was delivered, with no signs of damage.
• Include all original documentation, including the certificate of authenticity and any accessories.
• Be carefully and securely packed, ideally using the original packaging materials, to prevent damage during the return shipment.
• Any artwork returned damaged or improperly packaged may not qualify for a refund.

2) Shipping fees for returns are entirely the responsibility of the client. As an art gallery, we cannot cover return shipments for artworks.

3) You must first request a return by email.
Please contact us at 7artusa@gmail.com with the following information:

• A clear statement confirming your request for a refund
• The reason for the return
• The tracking number for the return shipment once it has been sent

Refunds:

• Once the artwork is received and inspected, we will confirm your refund by email.
• Refunds will be processed to the original method of payment.
• Shipping fees paid for the original delivery and the return are non-refundable.

 

Non-Returnable Items:

• Custom commissions or personalized artworks are non-refundable.

 

Other terms:

In exceptional cases where the price of an item is incorrectly stated, and is clearly derisory compared to its real value, the order may be cancelled. In such cases, we will contact the client within 5 days of having processed the order to initiate the refund process.

You can always contact us for any return question at 7artusa@gmail.com